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Know Where You Stand Before You Play

Our legal framework covers how your account is governed, what data we hold, and how state-level eligibility works — because access to doubledown23 depends on where you are and what your state permits. These terms exist to keep things straightforward on both sides.

State-dependent accessAccount data rightsPayPal, Venmo, Play+ coveredUS-focused policy scopeContact path included
doubledown23 Know Where You Stand Before You Play
LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If something in our terms is unclear, or you need to submit a data request, our support team handles legal and account queries through the channels below. Response times for legal data requests may take longer than standard account help — we flag that upfront so you can plan accordingly.

Live Chat Start a live chat from your account dashboard for policy questions. Agents can escalate legal requests to our compliance team on your behalf.
Email Support Send detailed legal or data requests to our support email. Include your account ID and the specific clause or data type you are referencing.
Account Help Center The Help Center in your account settings carries the current versions of our terms, privacy policy, and cookie policy — all in plain language.
HOW WE HANDLE IT

Data Handling, Cookies, and Account Security

Our account security and data practices are built around what US players actually need — mobile-first verification, clear data retention rules, and a straight path to contact us when something needs to change. Players in Denver and Newark use the same account security framework; there is no regional tier inside eligible states.

Data Retention

We keep account data only as long as state law requires. Once that period passes, you can request deletion of non-essential records through our support channel.

Cookie Policy

We use session cookies for login continuity across devices. You can manage cookie preferences in your browser settings without affecting your account wallet or payment history.

Account Security

Each login triggers a device check. If we detect an unfamiliar device, we require a one-time code sent to your registered phone before account access is granted.

Requesting Changes

To correct, access, or request deletion of your personal data, contact support with your account ID. We confirm receipt within one business day and process within the statutory window.

Common Legal and Policy Questions

These are the questions we get most often about our terms, your account rights, and how state law affects your access. If your question is not here, live chat is the fastest path to a direct answer.

Yes. Access depends entirely on your state's online gaming laws. We run a location check each session, and accounts in ineligible states are restricted automatically.

We hold your name, contact details, payment method identifiers for PayPal, Venmo, or Play+, and your transaction history. You can request a full data export through support.

Contact our support team via live chat or email with your account ID and the specific data you want corrected or removed. We confirm receipt within one business day.

The version in effect at the time of your last login governs your account. We post update notices in the Help Center and send an email when material changes are made.

Disputes are resolved through binding arbitration as outlined in our full terms of use. The arbitration process and your rights within it are detailed in Section 12 of that agreement.

We store only the transaction reference identifiers returned by PayPal or Venmo, not your login credentials or full account numbers. Payment data handling follows applicable US financial regulations.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.