What This Policy Covers and How It Applies
This policy covers every interaction you have with doubledown23 — account registration, identity verification, deposits via PayPal or Venmo, Play+ prepaid card top-ups, and your browsing activity within the platform. When you open an account, we collect the information needed to verify your identity and process
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your payments under applicable state law. That includes name, email address, device identifiers, and payment reference data from your connected wallet or card. We do not store full PayPal or Venmo credentials on our servers; those transactions are handled through the respective payment provider's own secure
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environment. Data tied to your account — session logs, wager history, withdrawal records — is retained for the period required by applicable regulations in your state, then deleted or anonymized on a rolling schedule. We do not sell or rent your personal information to marketing firms.
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Third-party service providers who help us operate the platform, such as identity verification vendors and fraud-detection tools, receive only the minimum data needed to perform those functions, and they are bound by confidentiality agreements. If you are in a state where access to online casino and
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sportsbook services depends on local law, the data we hold about your eligibility check is treated with the same care as all other account data. You can request a copy of your data or ask us to delete it by contacting support directly.
Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.